Refund policy
PLEASE NOTE THAT RETURNS ARE NOT FREE OF CHARGE, A FEE WILL BE CHARGED.
Can I return my order?
Yes, it is possible — the window depends on whether the package has been opened.
Unopened packages — 90 days. If the product packaging and all factory seals are still fully intact and unopened, you have the possibility to return the order within 90 days from the date of receipt, or to claim for goods that arrived broken or incomplete.
Opened packages — 14 days. Once the package or any factory seal has been opened, the return window is 14 days from the date of receipt.
In both cases, the order must meet the following conditions.
- The order still contains all relevant parts and components, and the packaging has arrived exactly the same as the product.
- Normal handling of the product is evident; breakage due to careless handling is excluded.
- Products where hygiene is important have been thoroughly cleaned before starting the return process.
- Any defect was reported immediately upon receipt.
- We are entitled to charge the customer for the shipping costs, and a restocking fee of [__]% is deducted from the refund. Original shipping charges are not refundable.
- The return will be processed within 7 working days of arriving at our warehouse and, if the conditions are met, the return will be officially acknowledged within this period.
We reserve the right to refuse returned goods, or to issue a partial refund, if we suspect that they have been used or damaged through no fault of our own, or if parts or packaging are missing.
Custom or personalized items, clearance items, and gift cards cannot be returned.
What if my item arrives damaged, defective, or is the wrong product?
Contact us within 7 days of receipt with your order number and clear photos of the item and the shipping box. We will send a replacement or issue a full refund at no cost to you — return shipping is on us in this case. Please keep the shipping box until the claim is resolved.
How can I return my order?
If your order meets the above conditions, please do the following to initiate the return process. Send an email to: info@jingleandpine.com Make sure the email contains the following:
- Order number
- Reason for return request
- Whether the package is opened or unopened
- Photo of the product in case of breakage
- Customer's name and surname
- Customer's address
We will then talk to you and give you a Return Authorization number and the return address.
Never return to the sender, we will send you the correct address when you have asked us to. You, the customer, are responsible for the shipping costs of returning the product. Returns sent without a Return Authorization number cannot be identified and cannot be refunded.
Refunds
Approved refunds are issued to the original payment method within 10 business days of approval, minus return shipping and the restocking fee. Your bank or card issuer may need additional time to post the credit.