Refund policy

PLEASE NOTE: Returns are not free. Unless we sent the wrong item or it arrived damaged or defective, you are responsible for the cost of shipping the item back to us.

Can I return my order?

Yes, if the conditions below are met. The return window depends on whether the package has been opened.

• Unopened packages — 90 days. If the product packaging and all factory seals are still fully intact and unopened, you may request a return within 90 days of the delivery date.
• Opened packages — 14 days. Once the package or any factory seal has been opened, you may request a return within 14 days of the delivery date.

Return conditions

1. The order includes all original parts, accessories, and packaging, in the same condition as received (except for normal inspection).
2. The product shows only normal handling. Damage from careless use is not covered.
3. Hygiene-sensitive products must be thoroughly cleaned before you start a return.
4. Any defect or shortage must be reported promptly after delivery (see damaged/wrong-item section below).
5. You pay return shipping. Original outbound shipping charges are not refundable.
6. There is no restocking fee when you actually return the product and the return is approved.
7. After the return arrives at our warehouse, we process it within 7 business days. If the conditions are met, we confirm the return within that period.

We may refuse a return or issue a partial refund if the item appears used or damaged through no fault of ours, or if parts or packaging are missing.

Non-returnable items: custom or personalized items, clearance items, and gift cards cannot be returned.

What if my item arrives damaged, defective, or is the wrong product?

Contact us within 7 days of delivery with:

• your order number
• clear photos of the item and the shipping box

We will send a replacement or issue a full refund at no cost to you. In these cases, return shipping is on us. Please keep the shipping box until the claim is resolved.

How do I start a return?

Do not ship anything back until we give you a Return Authorization (RA) number and the correct return address. Packages sent without an RA, or sent back to the original sender address, may not be identified and cannot be refunded.

Email info@jingleandpine.com and include:

• Order number
• Reason for the return
• Whether the package is opened or unopened
• Photos (required for damage or defect claims)
• Your full name
• Your address

We will reply with your RA number and the return address. You are responsible for return shipping costs except for approved damaged, defective, or wrong-item claims.

Refund without returning the product

If you want a refund but prefer to keep the product instead of shipping it back, we may offer a partial refund. A 25% fee (calculated on the original order amount for that item/order) will be deducted. This option is not available for custom, personalized, clearance, or gift-card items, and we may decline it at our discretion.

Refunds

Approved refunds are issued to the original payment method within 10 business days of approval, minus any return shipping you owe (and minus the 20% fee only if you chose a refund without returning the product). Your bank or card issuer may take additional time to post the credit.