Shipping policy
Once your order is placed, it takes 1–3 business days to process. During our peak season (October, November and December), processing may take 2–4 business days. Orders placed on a Friday evening or over the weekend begin processing on the next business day.
Once your order is processed, it ships, and delivery takes an average of 4–7 business days.
Total estimated time from order to delivery: 5–10 business days, or 6–11 business days during peak season.
We strive to make the ordering and delivery process as simple as possible for our customers. If you have any questions or concerns, please do not hesitate to contact our customer service team.
Here is how your order will be processed and delivered.
Placing an order
The ordering process at Jingle&Pine USA is very simple. First, go to the product page and add the desired product to your shopping cart by clicking the "Add to cart" button.
It is important to check that you have selected the correct variants. If everything is in order, click "Checkout."
On the information page, enter your address details. Please make sure all information is correct — incorrect or incomplete addresses are the most common cause of delivery delays. Once you have filled everything in correctly, click "Continue to shipping."
On the "Shipping" page you can review the address details you entered, then continue by clicking "Continue to payment."
In the payment options, you can choose between different payment methods. At Jingle&Pine USA, all payment options are SSL encrypted, so you can always rely on a secure payment environment.
We accept major credit and debit cards (Visa, Mastercard, American Express, Maestro).
Once you have selected your payment method, click "Complete order" and you will be redirected to your chosen payment provider. Follow the instructions on that page to complete your order. In the unlikely event that you have any problems with your order, you can always contact us.
Shipping your order
Found the perfect piece on our website? Then you'll want to enjoy it as soon as possible — which is why we process and ship your order as quickly as we can.
Our items ship from our fulfillment partners, and during the holiday season order volumes are significantly higher. We ask for your understanding if processing takes toward the longer end of the ranges above during October, November and December. To receive your order in time for the holidays, we recommend ordering early.
Tracking your order
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after you receive it.
Delivery delays
All delivery times listed above are estimates, not guarantees. Delays caused by shipping carriers, customs processing, severe weather, or other events outside our control are not grounds for a refund while an item is in transit.
If your order has not arrived within 10 business days of the estimated delivery date, please contact us with your order number and we will investigate with the carrier.
Incorrect addresses
Please double-check your shipping address at checkout. If a package is returned to us because the address was incorrect or incomplete, you are responsible for the cost of reshipping.
Questions?
Our customer service team is happy to help.
Jingle&Pine USA
Email: info@jingleandpine.com
Phone: (760) 284-4504